Black Hat SEO Techniques and How to Tackle them

“Black Hat” tactics are the dark side of SEO, and, as you can guess, they’re frowned upon across the board, since they violate Google’s terms of service in order to improve rankings. Any competent marketing team will tell you that good SEO takes time and constant adjustment. While black hat SEO may appear to be a useful cheat code that helps cut corners, you’ll want to stay vigilant. By being familiar with the many different underhanded tactics out there, you can ensure you’re playing fair and avoiding the penalties and damage to your site reputation.

Black hat link building techniques

Being one of the most important aspects of search engine algorithms, links are understandably one of the most frequently manipulated aspects of SEO. Beware of links that are bought, sold, traded or exchanged, and especially avoid private blog networks (PBNs) or “link farms” created solely to supply links.

Unnatural links or automated programs are a red flag, as are over-optimised internal links, “linkbait” or spammy links, particularly those crammed into footers. A routine site audit will give you an idea of how links are functioning on your site. The solution for any kind of iffy linking is simple: always focus on excellent content, genuine relationships with industry experts and natural links to active, reputable sites – err on the side of caution for anything else.

Black hat content tactics

Content quality is another important factor when it comes to determining rankings. The “white hat” SEO approach is to create up-to-date, high quality, trustworthy and authoritative content, and as long as this is your focus, you’re unlikely to fall foul of Google’s terms of service.

Be aware, however, that certain practices are dodgy even if they seem relatively harmless. Keyword stuffing is unacceptable, especially if it’s obviously unnatural. “Cloaking” happens when a site shows different content to the searcher than it does to the search engine – the latter being packed with keywords. The same can be done with white words on a white background or by hiding text behind an image. Always remember that the main function of keywords is to make your user’s life easier, not to manipulate a search engine.

Article spinning is essentially rewriting content to distribute all over the web, to avoid creating duplicate content. While this can be a legitimate white hat practice, it’s important that every version actually adds some value or relevance, and is not simply churned out to create links. Responsible content syndication makes efforts to create meaningful, varied pieces and not near-copies. Avoid auto-generated content if it sounds obviously unnatural – remember, your goal is to add value to the reader.

It goes without saying, but “malicious content”  (viruses, malware, unwanted downloads, spyware, and annoying pop-ups) are a definite no-no. Scraping content or plagiarising other people’s work is likewise unforgivable – always give appropriate credit where it’s due.

Finally, clickbait is an easily avoidable black hat technique, as are “bait and switch” tactics where a link leads somewhere other than where it promises. Make sure your links lead to relevant content and that you aren’t piggy backing on unrelated traffic.

Black hat social network methods

Bots used to spam Facebook, YouTube or Instagram with fake comments or likes are obviously underhanded. It’s important to have a clear social media marketing strategy, so you know precisely what you’re doing, and to report and avoid any suspicious activity. If you’re unsure, consult an SEO team for guidance. Guest posts, for example, can be problematic if they’re low quality and add no value. Tailored, carefully researched content and collaborations are always preferred.

More serious tactics

Things like rich snippet markup spam (marking up content that is irrelevant or misleading), automated queries to Google to query rankings (via specialised software) or negative SEO aimed at decreasing the rank of other pages are all more sophisticated techniques that you’re unlikely to fall into by accident.

Nevertheless, it’s wise to be on the lookout for such attacks on your own site, including having your content stolen, fake reviews, unwanted spammy links or URL injection spam (where a hacker creates new spam-filled links and pages on your site).

While these and other black hat techniques may offer a temporary rankings boost, in the long term you risk serious penalties that are simply not worth it. Unfortunately, other people using black hat tactics are a fact of life, but it’s not too difficult to make sure you’re avoiding them completely and staying in the clear. Regular site audits and a sound marketing strategy will help you get the results you want, without breaking the rules.

Off-site, On-site & Technical SEO: What Do They Mean?

If you’re a business owner or entrepreneur, you know that SEO is essential when it comes to getting noticed. You know that it will help improve your search rankings, attract more potential customers and help you to grow your business.

But there’s one tiny problem.

You don’t have a clue when it comes to the difference between off-site, on-site, and technical SEO, let alone why they matter.

So let us help out. In this article, we’ll break down what each of these are and what’s involved, then share a few tips on how you can get started with each.

Off-site SEO

Off-site SEO refers to anything you do outside of your website to improve your search rankings. This includes link building, content marketing, social media, podcasts, Google My Business, reviews, and citations.

When you do this, you’ll be building connections between your website and business, and the rest of the digital world. Your brand or business will be mentioned and linked to online, which will help drive traffic towards your business, help your customers discover you, and help build your brand.

As we mentioned a few months back in our post on brand building; “Building your online brand can have a number of significant benefits such as creating awareness and interest in your business, attracting new customers, growing your business online, and securing repeat customers. All of these are important factors in any successful business.”

But that’s not all.

It also shows Google that you have authority in your field, that your audience/customers trust you and that you are relevant to your topic. In short, this greatly impacts on your potential search rankings.

According to SEO software creators, Moz, “…data from our Search Engine Ranking Factors study show that off-site SEO-related factors likely carry more than 50% of the ranking factor weight.”

How to improve your off-site SEO

If you want to improve your off-site SEO, you need to invest time in marketing your business. This includes building connections within your local community and industry, creating guest posts, using social media, optimising your Google My Business page, creating natural links and getting people to share your content.

On site SEO

As you’d expect from the name, on-site SEO refers to everything you do on your website. This can include creating and optimising content, internal links, title tags and meta tags, featured snippets, image optimisation, keyword optimisation, and so on.

Although Google uses a range of ranking factors these days, Google does still use this stuff to rank your website. By getting this stuff right, you will significantly improve your website ranking and so improve your visibility online.

But let’s not forget that great SEO isn’t just about ranking highly. If you optimise these elements correctly, you will also make your website much more user-friendly. It will be much easier for your audience to find the information they need and enjoy the overall experience. Again, this converts to a better overall user experience and greater brand loyalty.

How to improve your on-site SEO

Start by looking for any problem and then fixing them immediately. This might include creating meta tags and descriptions, using keywords in your content, optimising your images and so on.

Technical SEO

Technical SEO related to the more complicated elements of SEO. It’s the stuff that directly impacts how the search engines index and crawl your website. This includes things like site speed, structured data, and sitemaps.

You’d be right if you’re thinking that there’s a certain amount of overlap with the other types of SEO. But technical SEO takes this to another level to further optimise your website’s search performance.

It’s important to get this right because these factors play an important role in getting organic traffic. After all, if a search engine can’t crawl your site, it can’t share it with your potential audience and customers.

How to improve your technical SEO

Start by performing a site audit to analyse your website and highlight areas for improvement. For example, how quickly do your webpages load? Is your website mobile-friendly? From this information, you can devise a plan then systematically work through each element. This can be complicated, so it’s usually best to hire an expert unless you’re very tech savvy.

Summary

To quickly recap, off-site, on-site, and technical SEO are all vitally important when it comes to optimising your website.

Each refers to different aspects of the same game.

  • Off-page SEO refers to those general digital marketing activities you do outside your website.
  • On-page SEO refers to what you do on your website.
  • Technical SEO refers to the detailed optimisation for the search bots.

Many of the tweaks and improvements you’ll need to make to optimise your website are relatively straightforward to do yourself. But to get it right, it’s better to hire an expert.

Google’s Recent SERP Feature Tests

In the past few weeks, Google has been testing new search features to decide on the best way to progress in the services that they are offering their users – as well as being effective for them.

Ensuring that Google users are getting the best results and businesses are having the most impact with their SEO efforts is essential, and this is why it is important to have a good understanding of where Google is heading with search results.

Google have been testing several changes and new features to discover what difference they can make to those who use them, including:

  • Categorised sections
  • Changes in advertisement headline sizes
  • Local Q&A box interface
  • A ‘For Context’ section
  • An ‘Also in the News’ Box
  • The visual look of the SERPs

Testing Categorised Sections

One of the major aspects that Google has been testing is in the way that they display the results on their SERPs. The testing involved grouping the search results into categories, meaning that instead of giving searchers a list of websites that correlate to their search, the results are split into categories, such as ‘reviews,’ related ‘videos’, ‘Nearby stores’, related ‘Images’ and ‘Online stores’.

This is an interesting way to display the search results and could have knock-on effects for SEO. With a SERP that is split into categories, SEO strategies need to consider each separate category to have the maximum effect.

Google Ads Headline Size

Another change to the visual impact of Google’s SERPs that was being tested is that in the top four ad results, a hyper-linked sub-heading is shown. The Heading 1 and Heading 2 are also having a significant difference in size. It is worth noting that in the test, this wasn’t the case in the results below the top four.

With a larger font size, this will probably result in a higher click-through rate for the top advertisers – and be beneficial for Google too. This contributes to the age-old debate that Google will eventually make paid search a more predominant method of search, making it harder for organic listings to earn traffic, especially for startups or smaller businesses who may not have the budget to stretch to Google Ads.

Local Q&A Box Interface

Google already gives searchers the opportunity to ask local businesses questions through its Local Q&A box. They appear to be, however, testing putting this box outside of the panel for each business. It is still unclear why they are considering making this change, but it could be to allow more general replies as well as locally focussed ones.

It is important, therefore that businesses ensure that their Google My Business account is kept as up-to-date as possible.

‘For Context’ Section

One of the biggest issues with using search engines is that sometimes searchers get content out of context. The ‘For Context’ section that has been tested mainly in conjunction with news, displays links to other articles that can provide extra context.

In terms of your business’s SEO, this means that you would be able to have more opportunities to get your content visible, but also makes getting your content accurate and relevant even more important.

‘Also in the News’ Section

In a similar way to the ‘For context’ section, Google was also testing an ‘Also in the News’ section. This also appeared underneath the news section and appears to link other news articles that are related to the original story. The main difference between the two sections is that the ‘Also in the News’ stories can be older and not as recent.

The question that arises from this is whether or not your content needs to be indexed in Google News, in order for your site to appear underneath within this section.

https://twitter.com/robin_xing/status/1290186649918349312

SERPs Visually

Google has also been testing out some other aspects of their SERPs. Some tests have included the use of thumbnail pictures in the results page as well as in the search suggestions box, and thicker grey lines between the search results. Of course, these potential changes may be to help searchers to understand the results quicker, but there may be other reasons for them.

Google is continuously looking to update the services that they are offering both searchers and the businesses that use Google to attract people to their websites. This means that it is more important than ever to ensure that your website is visible in searches relevant to your business. In order for this to happen, it’s vital that the SERPs are observed on a regular basis, so that you know when it’s time to adapt your SEO strategy and optimise what you can to make the most of the latest features.

Mobile-First Indexing: What Is It, and Why Does It Matter?

Google recently announced that they will make the switch over to mobile-first indexing from March 2021, changing the way that website rankings are calculated. They originally planned to roll out these changes in September 2020, but the pressures of the coronavirus and the uncertain times we’re living in have pushed back the deadline.

Once this change happens, it’ll be more important than ever to have a mobile friendly website that delivers the best possible experience to your website visitors.

Here’s what you need to know about mobile-first indexing so you can protect (or even improve) your Google rankings, and help safeguard the future of your business.

What is mobile-first indexing?

‘Mobile-first indexing’ simply means that Google will use the mobile version of your website first for indexing and ranking.

However, despite what you might have heard, it won’t ignore your desktop website completely, or create an entirely new index when it does this. It will simply be a switch in focus that aims to deliver the best possible experience to 21st century users who generally spend more time on their mobile devices than on desktop.

Traditionally, Google primarily focused on the desktop version when calculating the rankings as it was presumed to be the ‘main version’ of the website. And for many years, it was.

However, over the recent five years, the use of mobile devices, such as smartphones and tablets, has increased, encouraging Google to make these changes.

As Google said back in 2016, “…algorithms will eventually primarily use the mobile version of a site’s content to rank pages from that site, to understand structured data, and to show snippets from those pages in our results…”

Why does mobile indexing matter?

As we’ve just mentioned, mobile indexing is becoming more important than ever because of the huge increase in mobile searches from smartphones, tablets, and other devices that continues to happen.

According to Statistica, “As of the first quarter of 2020, it was found that mobile devices accounted for 56 percent of organic search engine visits.”

 Therefore, if your website isn’t working optimally on mobile, your customers are unlikely to be getting an optimal experience when they visit your website.

They might get frustrated if links are too small to click, the page is unresponsive, or they simply can’t navigate your website as effectively as they can on a desktop computer. As a result, your bounce rates will increase, the image of your business will decline, and your customers are unlikely to want to come back. Not exactly ideal when you’re running a business, is it?

Additionally, once Google implements this mobile-first indexing, your website rankings are also likely to suffer if you don’t have a mobile-friendly version in place.

How can you improve your website for mobile indexing?

If you can make your website as mobile-friendly as possible, you’ll significantly improve your overall performance as a business. Your website visitors will be able to find the information they need quickly and easily, customer satisfaction will improve, and you’re much more likely to rank highly. Here are some tips that can help:

Make sure you have a responsive website

Above all else, you should make sure your website is responsive. This simply means that it will adjust according to what specific device is used to access your website, to help the reader enjoy the best possible user experience. If you don’t do this, it’s likely you’ll be hit hard by the switch to mobile-first indexing.

Focus on mobile page speed

Mobile page speed and load time are key factors that won’t just influence your Google rankings, but they’ll also affect how your website visitors experience interacting with your website. After all, if it takes too long, they’ll just get frustrated and click away. 

85% of mobile users expect pages to load as fast as, or faster than, they load on the desktop,” say leading technology service, Radware, adding that, “Two out of three smartphone users say they expect pages to load in 4 seconds or less.”

For that reason, you should work hard on improving your load speed before the mobile-first switch over happens. An easy way to do this include running a speed test in Google Search Console. The test will also highlight what you could improve so you can make the changes quickly and easily.

Create high quality content

If you’ve been reading our blog for a while, you’ll know that you should be consistently creating high quality website content if you want to rank highly. When the switchover to mobile-first indexing happens, you should also check that the mobile version of your website contains the same content as your desktop. Also check that you’re using ‘alt-attributes’ for your images.

Add your mobile site to Google Search Console

If you haven’t done so already, now is the time to add and verify your mobile site with Google Search Console. You’ll be able to check how visitors interact with your mobile site and make any changes needed.

Test that your mobile site is accessible

Is your mobile site accessible to Googlebot? If you’re not 100% certain, you should use the robots.txt testing tool to find out.

Think about mobile user experience

You should also take time to consider how the elements on your page will look on mobile, as well as desktop. Choose your images carefully to ensure they don’t dominate the page, make sure any buttons are large enough to be clickable, make sure the text is large enough to read, and so on. It’s always worth viewing your website on different devices to see how the elements interact for your users.

 

There’s no need to be concerned about the switchover to mobile-first indexing. If you have a responsive, mobile-friendly website, you shouldn’t be too affected once it finally rolls out.

Otherwise, now is the perfect time to implement those tweaks and changes that will improve your website and help you maintain or even improve your rankings in 2021.

7 Ways to Give Your Business Blog a Boost

A business blog helps to drive traffic to your website, showcases your knowledge and authority, and can help convert those casual readers into paying customers.

But you know that because you’re already working hard to create new high-quality content that resonates with your audience, aren’t you?

If you’re averting your eyes and feeling slightly embarrassed at this point, don’t be. Many businesses just like yours aren’t using the power of their blog to get them real results, or they’re making many minor mistakes that could have a huge impact.

But don’t worry. Just by making a few minor changes, you can soon take your blog from average to outstanding. Here are our tips to help you do just that.

1. Focus on your audience

The first thing you need to do when creating content for your blog is to make sure that you’re writing about things that your audience genuinely care about and will find useful.

That way, you’ll know that your content is highly likely to be successful from the moment you hit that ‘publish’ button, and you won’t be just throwing spaghetti at the wall and hoping that it sticks.

You’ll also be far more likely to get engagement in the form of comments, likes and, because you’re creating useful content, your audience is far more likely to like and trust you too.

To do this, you need to find out exactly who your audience is and what they want. The best ways to do this include:

  • Creating buyer personas
  • Gathering customer feedback
  • Doing surveys
  • Looking at your FAQs
  • Reviewing your website metrics
  • Researching keywords

From this data, you can narrow down those topics that they most want to learn and then create your content based on these ideas.

2. Create high quality content

These days, it’s not enough to sit down and fire off 500 words of content on a randomly chosen topic. If you want to make your content get results for your business, you need to make sure what you’re sharing is good.

Each piece of content you publish on the internet should be high quality, add maximum value, and showcase your expertise.

This is what Google is looking for when it ranks your website, it’s what your business needs when it comes to building a strong brand, and, most importantly, it’s one of the factors that will keep bringing customers to your (virtual) door.

Some tips you can use to do this include:

  • Choosing a topic your audience will love (see the last tip)
  • Make your writing interesting
  • Speak to your customers in their language
  • Check for spelling mistakes, typos and grammatical errors
  • Always write for readers, not search engines

3. Be consistent

How often do you currently post new content? If you’re like many businesses you aren’t posting as often as you could be.

Although this is completely understandable given the stressful few months we’ve just had, this sporadic posting isn’t doing your search rankings or the popularity of your business blog any favours.

Research has shown that posting new content on a regular basis is key to content marketing success. It’s what gets you noticed by the search engines, what helps you to stand out on social media, and what shows your customers that you care about your audience.

If you can commit to publishing on a certain day each week or month, you’re also more likely to find time in your schedule to get it done, or hire someone to do it for you.

How often you actually post is completely up to you. While the general rule of thumb is ‘the more often, the better’, this is unlikely to be sustainable if you’re a solopreneur or don’t have a large marketing team.

As content marketing experts, HubSpot say, “The frequency of blog posts depends on what’s best for your company. Smaller businesses have found comfort and success posting one to four times a week, while larger companies can push out daily and, sometimes, multiple daily posts.

The key is to find out what works best for you, then stick to it.

4. Use keywords

Keywords are those words that a user types into the search box when they’re looking for information, and they can be extremely useful when you create blog content.

When the keywords searched match the words found on your website or blog post, Google is more likely to send this person your way.

So how do you know what keywords to include?

Luckily there are a variety of tools that can help you find the keywords that are relevant to your audience. You can then use these words to guide the topics you choose to write about, as well as including them in the posts themselves.

We can also help you research and optimise your keywords and other SEO assets – contact us for help.

But a word of warning – don’t overdo it. If you try to squeeze in too many keywords, you could get penalised by Google.

Instead, keep it natural, and don’t think you need to include the exact same words – synonyms are also effective.

5. Add meta descriptions

If you were to type the keywords ‘Fibre Marketing Cheltenham’ into your search engine, you’d get the following result:

 

 

 

 

As you can see from the screenshot, you’ll see the domain name at the top followed by a nice big title (meta title) then a short description (meta description).

Both the title and the description are known as meta tags.

Every page on your website should have them if you want to improve your online performance. They can substantially improve your SEO efforts, capture your user’s attention, and attract more readers when used correctly.

So, if you haven’t already tweaked yours, now is the perfect time.

6. Format your blog post correctly

With the average attention span getting shorter, it’s more important than ever to make your blog posts as user-friendly as possible.

Fail to do this and your reader might just take a look at your website, find it hard to use, and then click away to your competitor’s website. They won’t bother to read your blog posts because it’s just too much work.

The good news is that it’s very easy to solve this problem. You just need to format your blog post correctly. Here are some tips:

  • Avoid using big blocks of text on your websites
  • Use short paragraphs
  • Split up your content using subheadings
  • Use bullet points and number lists
  • Use subheadings (H1, H2, etc)
  • Include plenty of white space.

7. Learn from your mistakes

It can often take time to see an improvement in search performance and customer engagement, so don’t get frustrated or give up if you don’t get the results you were hoping for.

Be patient and you will often see improvements. If not, simply take a look at your website metrics and see what feedback you can get on what you’ve been doing so far.

For example:

  • How many people are visiting your blog?
  • Are they engaging with it or just clicking away?
  • Which piece of content is performing the best and why do you think this is?
  • How about the worst performing?
  • What does customer feedback tell you?

By using this information, you can tweak your approach so you can start creating the right kind of content for your reader.

As Barack Obama said “The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.”

Summary

With the coronavirus restrictions starting to ease, now is the perfect time to improve your business blog.

By consistently posting high quality content that you know your reader will find useful, including keywords, getting the formatting right, and tweaking your metadata, you can boost your search rankings and grow your customer base.

If this doesn’t work, continue to make improvements and your efforts will pay off in the long run.

Google Discover’s Help Doc Update: What Does It Mean For SEO?

Earlier this week, Google overhauled their help document for Google Discover to make it clear what the web feature is and how it can supplement regular searches.

If you don’t already know or haven’t used it yet, Discover works by recommending pieces of content to users based on their previous Google searches. It doesn’t work in the same way as organic search as it isn’t based on something that a person has typed into Google, and searched for at a given moment in time. Instead, it takes a more long-term view of what you might like so it can send the right information your way.

What’s especially interesting with the help document update is the fact that they have added a section that refers to a key website ranking factor called ‘E-A-T’.

It reads:

“Our automated systems surface content in Discover from sites that have many individual pages that demonstrate expertise, authoritativeness and trustworthiness (E-A-T). Those looking to improve E-A-T can consider some of the same questions we encourage site owners to consider for Search.”

This highlights again the importance of following the ‘E-A-T’ principles, and suggests that if you do so, you are also more likely to be featured on Google Discover.

Here at Fibre Marketing, we spend a lot of time working on E-A-T for our clients. That’s why today we’d like to explain more about how E-A-T works and what you can do to improve your website with this in mind.

What is E-A-T, anyway?

The acronym ‘E-A-T’ stands for expertise, authority and trust.

These three characteristics are what Google looks for when it evaluates the quality of your website. They’re becoming increasingly important when it comes to getting your web pages to rank highly.

  • Expertise means that you should be knowledgeable and capable in your chosen field (and often have the credentials to back yourself up.)
  • Authority means that your website and its authors are respected by others in the industry.
  • Trust means that people should feel safe and secure on your website.

By using these characteristics to measure a website, Google can find the best quality content for its users and can avoid falling for some of the spammy SEO tricks used in the past.

This gives users a better experience, allows websites to showcase that they have to offer, and helps Google work better.

Although there isn’t currently a direct E-A-T score as such, these factors underpin everything else to do with rankings.

Therefore, if you want to get noticed online in 2020, you must focus on building and showing your expertise, authoritativeness, trustworthiness and provide the best possible user experience.

How can you improve your E-A-T scores?

The following tips can help this to happen:

1. Create great content

As we’ve explained many times on the blog, one of the best ways to improve your SEO and increase rankings is to consistently create high quality content.

By ensuring that it’s relevant, regularly updated, free from typos or grammatical errors, comprehensive and trustworthy, you will demonstrate your expertise in your field. Your website visitors will also enjoy the experience and want to come to your website again and again.

They’ll be more engaged, they’ll be more likely to be loyal to your brand and they’re more likely to make a purchase in the future.

To read more tips on creating outstanding content for your website, read our blog post “How to Create Great Web Content for SEO”.

2. Make your authors visible

If you want to build your website authority, Google needs to see that you have connections to other knowledgeable and authoritative figures in your field.

The simplest way to do this is to attribute your website content to an author by linking their name to the top of the page. You could also use an ‘author box’ at the bottom of the post that includes their name, biography, photo and a link to their website if possible.

This won’t just help your website to gain authority but will also help build the writer’s reputation too so it’s well worth taking the time to do.

3. Link to reputable websites

If you’ve done any link building to help build your site authority, you’ll know how beneficial it can be in terms of your SEO and web rankings. By linking out to authoritative websites within your niche, you’ll associate your site with it while backing up your knowledge.

However, it’s important that any site you link to is reputable and offers high quality content. The last thing you want is to link to a spammy site that ends up causing you trouble or even gets you blacklisted.

If you do find any unwanted links, you might want to get rid of them via a process called ‘disavowing’. Read this article to learn more about the process.

4. Improve your website security

Having a secure website isn’t just an excellent way to show your website visitor that they can trust you with their details.

Google also treats website security as a key ranking feature these days as it demonstrates that you take user experience seriously and are therefore more likely to provide a high quality experience.

The quickest way you can do this is to switch over to https as it adds encryption to your site to prevent hackers from accessing your information.

There are also various pieces of security software and security certificates you can add to your website to keep it safe from hackers, spam and unwanted visitors. Speak to your web master or host to discuss the options available to you.

According to SEO experts, Search Engine Watch, 82% of customers said they’d leave a website if it wasn’t secure so this is a tweak you need to make to your website sooner rather than later.

5. Focus your content

Instead of writing website content spread across a variety of topics, get focused.

Learn more about what your audience wants when they visit your website then create content that answers their questions, provides solutions and adds maximum value possible.

When you do this, you’ll be showing your audience that you understand and care about their problems and can provide a solution. Not only does that leave them feeling happy with their experience on your website, it builds your authority, trust and brand image at the same time.

Because this content is almost certain to include a variety of targeted and natural keywords which centre around a particular topic, Google are also more likely to see you as an authority in your field- another win.

Summary

The recent updates to the Google Discover help document demonstrate that E-A-T is more important than ever when it comes to SEO and improving your rankings. Keep working on your website expertise, authority and trust and you’ll see excellent results.

Introducing: Google’s Manual Actions

Imagine firing up your laptop and discovering that your website has disappeared completely from the search rankings.

Despite all of the hard work you poured into boosting your organic rankings and building your brand, your website is simply nowhere to be found.

You’re back to square one.

That’s exactly what could happen if Google issues a manual action against you.

Luckily, these ‘website red cards’ aren’t issued often or without careful consideration. Nor do they always have such a devastating impact.

But given the strict penalties, it’s vital to understand what Google’s manual actions are, why they are issues and importantly, what you can do if the worst should happen.

Here’s our short guide.

What is a manual action?

Manual actions are penalties that are given out by the humans at Google.

They’re given to websites that are using unethical practices to boost their website rankings and disregarding the Google Webmaster Quality Guidelines.

These penalties can affect individual pages or even entire websites, and can cause them to drop significantly in rankings or even disappear completely. This happens quickly – often overnight.

They’re a serious problem that can have a profound effect on your business.

How do websites get a manual action?

Provided you have created a high quality website and you aren’t using those underhand, spammy SEO practices that aim to cheat the system (often called black hat SEO), you shouldn’t ever be issued with a manual action.

“Experience shows that manual penalties are infrequently issued and only for serious offences,” agree industry experts, Search Engine Land.

Having said that, sometimes Google can issue a manual action as a result of other people’s behaviour such as dodgy links that point towards your website, blog or forum spam comments or even a hacked shared server. This is why it always pays to be aware of potential problems and monitor your website consistently.

With this in mind, here are some of the reasons why these manual actions are issued:

  • User-generated spam: This can come from spammy, self-promoting blog comments, forum posts, or other user-created content.
  • Using a free host: If infected with spam, shared servers can cause Google to issue a manual action, even if your website itself isn’t infected.
  • Unnatural links to your site: Unusual links that appear to be manipulating page rankings will be penalised.
  • Unnatural links from your site: Likewise, unusual outbound links could also be creating spam or point to disallowed practices.
  • Cloaking and/or sneaky redirects: Giving users a hidden page or image instead of the one submitted to google or redirecting users to a page they didn’t click on.
  • Pure spam: blatant use of spam.
  • Hidden text and/or keyword stuffing: Over repeating keywords or hiding them on the page.
  • Sneaky mobile redirects: When mobile users are directed to a different URL than clicked on.

It’s important to quickly note that you won’t be issued with a manual action when a user manually reports a website for spam.

According to Gary Illyes’ post on the Google Webmaster blog last Friday, “…we use spam reports only to improve our spam detection algorithms,” adding that although spam reports play a helpful role, there’s an inefficient way of detecting spam.

How do you know if you’ve got a manual action on your website?

If you have a manual action on your website, you’ll immediately receive a message from Google via Google Search Console. This will tell you what the problem is, which page or pages have been affected, and what steps you can take to resolve the problem.

If you haven’t received a message or haven’t noticed one, you can also check whether your website has a manual action against it by looking at your Google Search Console.

What should you do if you have a manual action?

If you discover that you have a manual action, don’t panic! Although it’s certainly not great news for your website rankings, you can fix the problem and then appeal to Google to reconsider.

Here are the steps you should take if this is the case:

1. Read Google’s message carefully

Before you do anything else, take your time to read the notification message carefully so you understand why your website has been penalised. Often, you’ll see how you can solve the issue.

2. Understand the problem

If the reason for the problem isn’t immediately clear, you will need to gather and evaluate key data so you can identify the cause. Depending on the size of your website and the issue in question, this can take anywhere from a few hours to a few weeks.

At this stage, it’s also a good idea to review Google’s Webmaster Guidelines to help guide your investigations.

3. Fix the problem

The data you’ve gathered in the previous step should have identified what is flagging Google’s system and causing you problems. Now you need to resolve the issue by following one or several of the following steps.

User-generated spam

Check your website for malicious content then delete it. Ensure all comments and content submitted to your site are moderated.

Using a free host

Contact the hosting company to inform them of the problem and consider moving to a secure host instead.

Unnatural links to your site

Disavow any links that appear suspicious.

Unnatural links from your site

Remove excessive links or low-quality links and use tags to identify where there are affiliate links.

Cloaking and/or sneaky redirects

Fix any pages that contain code, content or sneaky redirects that are hiding content.

Pure spam

Check Google’s Webmaster Guidelines and remove spam.

Cloaked images

Ensure that both Google and your users can see the same images.

Hidden text and/or keyword stuffing

Remove excessive use of keywords and hidden text including in the html and CSS of your site.

Sneaky mobile redirects

Remove any redirects and check for malware or hacking.

4. Ensure full company compliance

If the manual action was issued because of a team member’s mistake, take steps to prevent the same happening again in the future.

Call a meeting and ensure that everyone understands why it happened and its severity then issue clear guidelines to safeguard your business.

5. Request a reconsideration

Finally, once you’ve fixed the problem you should request a reconsideration, including detailed information on how you fixed the problem and whether your website was hacked. Don’t request one before you’ve fixed your website as you’ll only be wasting Google’s time and your own.

At this stage you’ll need to be patient because it can take them anywhere from a few days to a few weeks to process your request and make updates if relevant.

Once Google has come to a decision, they’ll let you know whether your request was accepted.

When will my website recover?

For obvious reasons, a manual action affecting just one page on your website will be easier to recover from than problems with your entire site.

Generally speaking, it can take anywhere from a few weeks to a few years to recover from a manual action. You’ll need to provide useful, valuable content to your users and rebuild trust so you can move up the rankings again.

To round up, Google manual actions can cause huge problems for your website rankings and even cause them to disappear completely.

The good news is that they aren’t routinely issued and are never the result of a spam report issued by a user. By adhering to the guidelines and fixing any issues, most businesses can avoid ever receiving one.

6 Quick Steps to Build A Reputation Management Plan

With the UK economy fighting to get back on its feet after the coronavirus, there’s never been a better time to build a reputation management plan and use your customer feedback to its full potential.

Your online brand reputation is everything when it comes to growing a successful, highly profitable business. When your branding is strong, feedback is positive, and you’re seen as a business that cares about their customers, you’re more likely to make sales, grow your customer base, and stand out online.

Without further ado, here are six quick steps you should take right now to improve your brand reputation.

1. Monitor your brand reputation online

Above all else, you need to be listening to what people are saying about your business online. It’s the step that underpins every part of your brand reputation management plan and without it, your efforts will be a waste of time.

These days, reviews influence people’s buying decisions heavily. Before they make a purchase of any kind, whether this is buying an expensive camera upgrade or simply choosing which new novel to download to their Kindle, they’re almost certain to check out those reviews online.

According to Inc.com, a massive 91% of consumers take reviews into consideration before buying and as surprising 84% trust online reviews as much as a personal recommendation.

With this in mind, your first mission is to find out where people leave you reviews and feedback and start monitoring them. Typical places include:

  • Facebook
  • Google
  • Yelp
  • TripAdvisor
  • Trustpilot

There are also several specialist review sites such as rateragent.co.uk (for estate agents), solicitor.info (for solicitors), removalreviews.co.uk (for home moves) across numerous industries. It’s important to understand if there are similar sites in your sector and monitor them often.

Once you’ve done this, start looking at what they’re saying. Are there any points that keep being mentioned? What appear to be the strengths of your business from the eyes of your customers or clients? What could be your weaknesses?

2.  Find branded search terms and create content

Your brand reputation isn’t just built from those kinds of online reviews. There are also plenty of long-form websites, web pages and blog posts that either review your product or services and even compare them against your competitors.

Mentions of this kind can positively influence your search rankings, drive more traffic to your website and boost your brand image. But only if they’re accurate and preferably show your business in a favourable light.

So what do you do if you find branded content about your business that isn’t so great? You have two options:

1) You contact the site directly and ask them to make changes.

This feels like the easiest, most cost-efficient approach to take but this often isn’t the case.

Although most site owners are friendly and helpful, many just ignore these kinds of emails or ask that you rework and change the piece in question. This can translate to lots of extra work for you and lots of back and forth communication which takes time and money.

2) You create your own branded content and outrank them

By far, this is the most savvy option because you’ll have full control over what you publish. You’ll be reaching out directly to your audience, addressing their questions and queries in an accurate way, and sharing your brand values with them. This translates to a better buyer experience and a better reputation for you as a business.

As industry experts Content Marketing Institute says, “Because these content pieces are often focused on establishing thought leadership, raising awareness, and generating positive brand perceptions, they are more likely to be viewed as worthy of the audience’s trust and attention as compared to more product- and pitch-driven formats like digital ads.”

However, it’s important not to create content that sounds too biased or salesy. Your audience will see straight through it and you could end up unintentionally harming your brand image.

3. Plan how you will respond to negative comments

The fact is, you’re almost certain to receive at least a couple of negative reviews or comments about your product or service, even if you get 5 starts the rest of the time.

For that reason, you should devise a strategic and effective plan on how to respond so that you can take control of the situation and use it to your advantage.

Done right, those less than stellar reviews can be an excellent opportunity to demonstrate your commitment to your customers and clients. Here’s how you can develop your plan.

Step 1: Decide who will be in charge of monitoring the review sites and comments.

Keep it simple- usually it’s best to choose someone from your marketing department or in customer service. Make sure this person understands what is expected of them, which sites they need to monitor, and so on.

Step 2: Decide what your response should be?

Whether you’re responding to positive or negative feedback, you should have a clear vision of what your response will be. Wherever possible, develop in-house guides that outline exactly what this should be, including template responses where necessary.

Step 3: Decide what happens if the query is out of the ordinary.

If your business is faced with a trickier issue that needs resolving, your designated person should understand what he or she needs to do. Who should they turn to for assistance? Do they have any power to resolve issues without first gaining approval from another member of the team?

Step 4: Decide who delivers the response.

Your business needs a designated person who will answer any feedback. This is likely to be the same person who monitors the feedback, but this isn’t always the case. Ensure that this person understands their responsibilities and is made aware of the overall complaint response plan.

4. Address negative comments

Many businesses feel tempted to ignore those negative comments and hope that the positive ones will push them out of sight.

Not only is this extremely hard to do (you’d need 40 positive reviews to undo the damage done by just one) you’d also be sending a subliminal message to your customers that you don’t care. In turn, this will severely impact vital branding factors such as trust and brand perception.

That’s why it’s important to acknowledge it and do what you can to fix the problem.

Yes, this can feel slightly uncomfortable. No one likes dealing with criticism.

But by acknowledging and responding to your negative feedback, you can show your listening and resolve those issues. Act quickly, use the framework you developed earlier to guide your response and above all else, be friendly, professional and polite

5. Use the positives to build your brand reputation

When you’re creating your reputation management plan, consider how your business will respond to positive feedback too. If you can do this effectively, you can make the positives work harder and give your brand reputation a well-deserved boost.

…high-quality, positive reviews from your customers will improve your business’s visibility and increase the likelihood that a potential customer will visit your location.” agrees the Google team on their support page.

Here are a few tips that can help:

  • Decide on your response to positive feedback. This doesn’t have to be anything overly complex. Just thank your customer for their kind words and make your response as unique as you can.
  • Ask your customers for feedback as often as possible and make it as easy as possible for them to do so. Added incentives for reviews can also be highly effective.
  • Monitor the review sites frequently. The faster you can be with your response, the better your business will appear.

6. Track your results

Monitor your online presence and keep an eye on the ranking of your branded content once you’ve put your reputation management plan into place.

Track any changes as they happen and schedule regular reviews so you can assess whether you need to tweak your approach. If you’ve done your homework, your star ratings should improve, you should see more positive feedback and your brand reputation should see significant improvements.

Plan-respond-track

Building an effective reputation management plan does require careful consideration and you need to be willing to actively engage with your customers to get optimum results.

Be friendly, be willing to listen, be willing to adapt and improve your offerings and you will create a stronger, more profitable brand.

How to Optimise Your Product Pages for SEO

It seems obvious to say that excellent product pages should have two characteristics: they should appeal to your customer and be optimally tuned for SEO. It’s simple in theory, but a little trickier to put theory into practice. A product page is like any other content page in terms of SEO, but it’s the crucial moment when your customer decides to make a purchase. Cultivating trust requires a smooth user experience, consistency in design and layout, and well-indexed reviews and product information that will make it easy for your customer to find exactly what they need, as fast as possible.

Get the basics right

User experience is paramount. You’ll need a captivating title that showcases the product name, being as specific as is comfortable and appropriate. Product descriptions should be unique – don’t use the manufacturer’s content as this will appear all over the web (i.e. it’s duplicate content).

The word count is not as important as the relevance; spend time considering what your customer actually wants to know about this product. What’s the shelf life? Which colours, sizes or types are available and what are the different prices? Is assembly required? What’s included in the package? Is it compatible with other products? Can you think of creative, suggested uses your customer hasn’t? Is there a seasonal or time-limited aspect? Your description should speak to your customer’s desires and offer concrete, appealing solutions they can imagine in their own lives.

Finally, don’t forget a meta description, also unique, or risk Google defaulting to using strange text. Bullet lists, proper paragraphing and videos will go a long way. Your URL should be simple to remember, and your images should be high quality with ALT text, so you appear better in visual searches.

Use

structured data

Structure your data using the “Product” schema in your page code will make sure you appear with rich results. Do the same with the “Review” or “Rating” schema. This means that search engines will be able to recognise the key elements of product pages, index them properly, and generate rich snippets in search results that clearly show price, star rating, number of reviews, stock availability etc. This is great for users and shapes their expectations of your product before they even land on your page.

Optimise category pages

Customers are most likely to search for board, category level terms than more specific items. In any ecommerce page hierarchy, category pages rank highly, yet they may be the least optimised because they have the least content. An expert team can help you do the keyword research necessary for category-level SEO.

Check on your site speed

It’s a shame to spend so much effort and money to get a customer to click on your page only to have them wander off when they feel they’ve waited too long for it to load. Page loading speed is easy to overlook, but every second matters. Check with your SEO team to see whether site speed could be hindering your SEO efforts, and find ways to fix it.

Make sure your reviews are up to scratch

Customers love reviews. Most will put enormous weight into the number and quality of a product’s reviews. Actively court reviews from buyers and put the reviews you have front and centre. A negative review is a blessing in disguise: reach out to the user and see how you can solve the issue, and possibly convert them into a positive rating. At the very least, customers enjoy seeing a genuine and thoughtful response to any valid criticism – perhaps even more so than they trust uniformly excellent ratings!

Conduct user testing to see how people interact with your page

Your user experience may be worse than you think. The Baymard Institute released a study showing that the average site has a whopping 24 structural UX issues, with most earning only “poor” or “mediocre” UX ranking. Poor images, out of date or irrelevant shipping information, image inconsistencies and the like erode trust and credibility.

Scanning your Google Analytics data will help you understand how people are finding and navigating around your pages, but an expert SEO team can help you really dig into the details of your typical user’s experience and how it could be improved. You might like to switch to search terms and descriptions more favoured by your customers or reword FAQs.

As part of your routine site audit (i.e. checking your sitemap, structure, internal links, breadcrumbs, design, UX, overall SEO performance etc.), it’s worth taking the time to fine-tune your product page SEO.

Disavowing Links in 2020

The topic of disavowing links has always been a hotly debated one, with SEO experts disagreeing on whether to disavow “bad” links, and how this might affect site rankings on Google. Though the extent is debatable, ranking algorithms still do factor in link quality, so a poor link could very well damage search rankings. With all the changes and challenges bought by 2020, we are finding it wise to regularly audit links for their relevance and quality. Let’s take a closer look at how and why to disavow backlinks – and how to determine whether you need to do it at all.

A brief intro on disavowing

In the past, Google ranked pages by link quality via PageRank, but this system was quickly exploited. The Penguin algorithm update in 2012 aimed to discourage sites with an abundance of spammy links. These sites could only recover by removing those bad links, and hence Google’s Disavow tool was born. Later, Penguin 4.0 saw an important change: Google wouldn’t penalise low quality links so much as devalue them, meaning you only needed to disavow a link if you’d received a notice to this effect, i.e. a “manual action.”

Fast forward to today, and Google maintains that disavowing links will not do much to help your site’s ranking. The unofficial position, however, is a little more ambiguous, with Google’s John Mueller claiming that disavowing may in fact benefit some sites. Ultimately, disavowing can help in some cases, but Google makes it rather difficult to use the necessary tool – and going too far can definitely backfire.

Understanding manual actions

You can find out your site status by looking in the Google Search Console under “manual actions.” This is simply when Google lets you know that it plans to omit/penalise certain lower quality content from search results. Penalised links can include anything from keyword stuffing or hidden text, unnatural or inorganically received links, automated links, PBNs, comment and forum spam, influencer-inspired/paid links, suspicious redirects, thin content and the like.

Is it a good idea to disavow?

As with most things SEO-related, it all depends. Just how low quality are the links and how much are they affecting rankings? A good rule of thumb is to only disavow when you literally have no other option. For example, first reach out to the owners of low-quality links pointing to your site and ask for them to be removed, using disavowal only as a last resort. Ultimately, it’s an advanced feature that should be used carefully since it could cause more harm than good.

What if I don’t have a manual action?

Before you do anything, you need a comprehensive link audit to properly understand how your links are performing. Rest assured that Google will ignore all but those links that your SEO team are directly responsible for. In appraising link quality, look for anything that violates Google’s terms, such as paid links, link schemes and reciprocal linking/swapping, suspicious anchor texts, articles with links to dodgy sites, malware and cloaked sites, or “pills, poker and porn.”

If these links don’t generate revenue and also don’t affect your organic search traffic, then the solution may be as simple as removing the page completely.

Tips for effective disavowing

  • Naturally, remove any links you’ve received a manual order for.
  • Focus on creating links with value to human readers, and which will boost your site’s domain authority and trust.
  • Unless you’re ultra-confident with SEO, use a backlink monitoring tool or consult an SEO team for expert advice on exactly which links to disavow as part of your routine site audit.
  • Check that you’re receiving links from high-authority, industry relevant sites.
  • Links to expired domains or overly regional content may slip through ordinary filters, so keep an eye out for them.
  • Generally, the most likely culprits are links that have over-optimised anchor text, links that are not industry relevant or links that seem spammy, so start with those.
  • Don’t assume that removing any old link will automatically improve rankings – it may just do the opposite.
  • Finally, there’s plenty of wiggle room, and many links will fall in a generous grey area.

The best strategy

Overall, your focus should be on maintaining the highest quality outbound links possible and disavowing those that are obviously and significantly harming your organic search results – otherwise tread carefully. Keep an eagle eye on any incoming links that could be harming your site’s reputation. Even scrupulous link audits can miss a few bad links, but this relatively small risk should be weighed up against your overall SEO priorities, the risk of disavowing incorrectly, and your marketing strategy in general.