A Day In The Life Of Search Marketing Specialist, Jamie Smith

We’re now into the third instalment of our ‘day in the life’ series. Our Search Performance Manager Ed and Content Marketing Specialist Chloe have shared their days with us, so now, it’s the turn of Search Marketing Specialist, Jamie Smith.

Local SEO plays a significant role in any search marketing strategy. In fact, 86% of people look up a business’ location on Google Maps, while 61% of mobile searchers are more likely to reach out to a local business if they have a site that’s mobile-friendly. And this is set to grow; last year saw the rise in Google My Business (GMB) features, a rare local SEO update, and only this past month did Google confirm that all sites will switch to mobile-first indexing by September. It’s therefore critical that a local search strategy is implemented for your business.

So without further ado, let’s hear from Jamie what it’s like to operate within the Local SEO sphere.

What does your morning routine look like?

The first thing I do when I get into work is go through my emails to check for any client queries. I read through industry newsletters and check for any important updates, paying particular attention to anything local-based.

Then, I review my clients’ ranking positions, assessing areas across each of my clients, and focus attention where required. As I specialise in Local SEO, this review will include both organic and Map Pack rankings.

What are you responsible for?

I’m responsible for monitoring each of my clients and am the head of Local SEO at Fibre. I regularly set objectives to ensure consistent good performance, ensuring that we are pursuing the correct keywords, optimising on-page content, and managing a site’s local presence.

Another of my core responsibilities is keyword research, which includes assessing key terms that users will search for and formulating a plan to target them, ensuring first position rankings.

What does a typical day at work look like for you?

Each day brings a new challenge – there is never a consistent day due to the constant changes within the industry.

Most of my days consist of assessing client websites; articles and on-page optimisation; reviewing of current strategies, and optimising for Local SEO (including GMBs, Bing Maps, and others).

There are many days that require full attention of keyword research or local planning, which includes reading around those topics and developing my knowledge around them.

What’s your most memorable work moment?

Watching a client improve organically due to my work is always memorable.

For this particular client, their website URL structure was changed in the previous year, resulting in a decline of organic sessions. After I picked the client up, I managed a strategy to restore and improve their organic sessions, which included on-page optimisation, building backlinks, and improving their local online presence.

The client is now 20% up for the period shown YOY (March – Feb), and saw their biggest month yet in Feb 2020!

What do you get up to after work?

I like to wind down from the day by socialising with friends, usually with a few drinks at the pub. Cheltenham’s great because it’s a thriving town that has lots to offer – The Miller is one of my favourite locations right now.

What do you want to achieve in your career?

Growing with Fibre has been a fantastic experience so far, and continuing to progress within the company is a core career goal. I want to be able to lead my own local team and continue to develop and further my knowledge of Local SEO.

What’s one piece of advice you’d give to someone wanting to work in SEO?

Read! There are so many things that you need to know to work within SEO. The only way you can do this is to follow the industry experts and improve your knowledge, listen to podcasts, watch videos…try and learn as much as you can.

If you’re interested in SEO and want to know more about working in the industry, follow us on LinkedIn to see what we get up to here at Fibre. You can also find us on Twitter, where we share the latest updates within the search marketing industry.

How to Optimise Your Google My Business Listing

Optimising your presence online is essential if you want your business to be as competitive as possible. Making sure that your Google My Business listing works as effectively as it should is a major part of this. It makes sense to use this vital tool to its full effect as it does not involve any financial expense to your business and it can help you to feature highly on Google Maps and in Google’s overall organic rankings.

You can choose to do all of the work to optimise your Google My Business listing yourself, or you can work with professionals. This can have benefits for you, as professionals have experience and expertise in working with tools such as Google My Business.

Whatever decision you make about dealing with the optimisation of your Google My Business listing, you need to know what is involved.

Make sure your Google My Business profile is complete

You need to remember that this is a device which is being used to help people find your business. This means that you need to include all important information in your profile. The information that should always be featured includes:

  • The address of your business.
  • Your phone number.
  • The hours that your business operates. Do not forget to include details of any special opening hours which may apply on bank holidays.
  • The operating category of your business, so that people know what you do.
  • A description of the role of your business.
  • How to find your premises.
  • How people can buy your products or pay for your services.

This is your opportunity to tell people about your business, so use it wisely.

Include photographs of your business

Google My Business listings that include photographs usually receive more click-throughs, and more other forms of contact. People like to see what your business look like. Make sure to include photographs that show the inside and outside of your premises.

When you are choosing photographs to use, it’s important to opt for quality and relevance. Do not just decide to use photographs that you already have, if they are not clear or do not accurately represent your business. Have some up to date photographs taken, that show people what your business is all about, and what they can expect when they visit.

Pay attention to your reviews

People can leave reviews on your Google My Business listing, and if these reviews are good, they can have a positive impact on your rankings. The best way to get good reviews is to make sure that you provide a high standard of service. Make sure that products are delivered on time and that services are carried out as promised. You also need to ensure that good customer service is at the centre of everything that you do.

Whether the reviews you receive are positive or not, you need to make sure that you respond to them. People like to feel that they are being listened to. Acknowledge people who are pleased with your service, and say thank you. If people have suggestions, say that you will take them on-board, or explain why it’s not possible to do so. If someone is unhappy with your service, say that you will contact them about the issue. The exact response you give will depend on the situation.

Keep your listing up to date

Once you have created your Google My Business listing, you need to make sure that it’s kept up to date, in order to ensure that it works as effectively as it should. If your address or telephone number changes, do not forget to make the change to your listing. Likewise, if you add to your services, tell people about it. Doing this work helps to make sure that your listing is optimised as all times.

Google My Business is an important tool to use, when it comes to advertising your business. It helps people who are looking for your products or services, in your area, to find you. Make sure that you include all of the relevant information about your business, including photographs. Once you have created your listing, do not forget to update it every time there is a change that people need to know about, in order to help them find your business.

Update for August 2019: 

Google are rolling out new features for Google My Business accounts. Click here to read what these entail and how they can benefit your business.